Return And Cancellation Procedure

Return and Cancellation Procedure

The seller is obliged to return the total price and the documents that put the buyer under debt within 14 days from the receipt of the withdrawal notification to the buyer and to return the goods within 20 days.
If there is a decrease in the value of the goods due to a fault of the buyer or if the return becomes impossible, the buyer is obliged to compensate the damages of the seller at the rate of his fault. In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
THE RIGHT OF WITHDRAWAL CANNOT BE USED, since the books sold on www.sunpa.com.tr are included in the products for which the RIGHT OF WITHDRAWAL CANNOT BE USED.
In order to cancel his order, the buyer must notify the seller by telephone, fax, e-mail or telephone until the end of the working day of the day he confirms his order.
If the products are defective, the buyer may request the cancellation of the order or the replacement of the product with the same.

CONSUMER RIGHTS

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts and other applicable laws regarding the sale and delivery of the product they purchased.
Shipping charges, which are product shipping costs, will be paid by the buyers.
Each purchased product is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
The purchased product must be delivered completely and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
In the event that the purchased product becomes impossible to sell, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total cost must be returned to the Buyer within 14 days.

IF PURCHASED PRODUCT IS NOT PAYABLE

If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD

After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer has to return the product subject to the contract to the Seller within 3 days at the buyer's expense. .

IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNNECESSARY REASONS

If force majeure occurs that the seller cannot foresee and the product cannot be delivered on time, the buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product, or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO CHECK THE PRODUCT

The buyer will inspect the contracted goods / services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The buyer must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / services should not be used. The invoice must be returned along with the product.

CASE OF DEFERRED AND LEGAL CONSEQUENCES

The buyer accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder and the bank, in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the expenses and attorney's fees to arise from the buyer, and in any case, if the buyer defaults due to his debt, the buyer accepts that he will pay the loss and damage suffered by the seller due to the delayed performance of the debt.

RIGHT OF WITHDRAWAL

BUYER; In distance contracts related to the sale of goods, within 14 (fourteen) days from the date of delivery of the product to himself or the person / organization at the address indicated, provided that the SELLER is notified, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason. In distance contracts related to service provision, this period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the BUYER. By accepting this contract, the BUYER accepts in advance that he has been informed about the right of withdrawal.
In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product has not been used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract. In case this right is exercised, the invoice of the product delivered to the Person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it.
The return form will need to be edited.
The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.
The SELLER is obliged to return the total price and the documents that put the BUYER under debt, to the BUYER within 10 days at the latest, from the receipt of the withdrawal notification, and to return the goods within 20 days.
If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.
In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL

Contracts for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the seller or supplier.
Contracts for goods prepared in line with the consumer's wishes or personal needs.
Contracts for the delivery of perishable or expired goods.
From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts for the delivery of those whose return is unsuitable in terms of health and hygiene.
Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature.
Contracts for books, digital content and computer consumables, data recording and data storage devices offered in material media if protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
Contracts for the delivery of periodicals such as newspapers and magazines, except those provided under the subscription contract.
Contracts for services performed instantly in the electronic environment or for intangible goods delivered instantly to the consumer.
The specified products and their reasons are the products for which the RIGHT OF WITHDRAWAL CANNOT BE USED; In order to return cosmetics and personal care products, underwear products, swimwear, bikinis, BOOKS, copyable software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) and they must be unused.
THE RIGHT OF WITHDRAWAL CANNOT BE USED, since the books sold on www.sunpa.com.tr are included in the products for which the RIGHT OF WITHDRAWAL CANNOT BE USED. In order to cancel his order, the buyer must notify the seller by telephone, fax, e-mail or telephone until the end of the working day of the day he confirms his order. If the products are defective, the buyer may request the cancellation of the order or the replacement of the product with the same.

AUTHORIZED COURT

The SELLER's complaints and objections are authorized by the Consumer Arbitration Committees and the courts and enforcement offices in the SELLER's settlement within the monetary limits specified in the law below.
Effective from 28/05/2014:
To district consumer arbitration committees in disputes whose value is less than 2,000,00 (two thousand) TL, pursuant to Article 68 of the Law on Consumer Protection No. 6502,
Provincial consumer arbitration committees in disputes with a value less than 3,000,00 (three thousand) TL,
In the provinces with metropolitan status, applications are made to the provincial consumer arbitration committees in disputes between 2,000,00 (two thousand) TL and 3,000,00 (three thousand) TL.
This Agreement is made for commercial purposes.